Rujukan Laman

Inside my918asia terms for your account

Before you open an account, this page sets out how we handle access, account names, content use and request checks on my918asia.

Account accessLocal lawRequest checksPayment rules

Explore The Lobby Read FAQ

How these terms apply in Malaysia

my918asia Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions govern your account with my918asia, the content you reach, and the way we handle requests that come through the lobby, wallet, and support desk. They apply to sign-in details, identity checks where required by law, payment submissions, and any change you ask

1
us to make to your profile. If a rule in your location differs from the wording here, the local rule applies where local law permits. Touch 'n Go, GrabPay, Boost dan FPX each follow their own processing steps, so a credit delay, decline, or reversal is
2
handled by both the provider rule and these terms. We may update the wording when our process changes, and the latest version replaces earlier text once it is posted.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP PATHS

Where to ask about a clause

If a clause is unclear, use the contact paths below and we will point you to the exact wording that applies.

Live chat Use chat for quick clause checks, payment timing questions, or help finding the right section. We can point you to the wording that applies before you send a request.

Email Send a written query when you want a record of the answer, such as a correction request or a question about how a term applies to your account.

Contact form Pick the form if your request needs details from your account profile. We use it to match the right terms with the right request and reply in order.

DATA AND ACCESS

How we handle records and access

We handle this policy area as part of account administration, not as filler text. That means we keep only the records we need for access control, payment checks, dispute handling, and legal…

Data use

We use the details you give us to open, check and service your account, process requests and keep a record of actions that matter later. We do not ask for extra fields unless a clause or legal duty requires them.

Cookies

Cookies help us keep you signed in, remember page settings and measure whether the terms page loads correctly. You can change browser settings, though some parts of the site may not keep your preferences after you leave.

Account security

Your password, device access and contact details are part of the security check. If we spot a mismatch, we may ask you to confirm ownership before we let a change move forward.

Record keeping

We keep transaction and support records for the period needed to settle queries, prevent repeat errors and meet legal duties. After that, records are removed or archived under our retention process.

Change requests

If you need a correction, send the request through support with the details that need updating. We will tell you what evidence is required, then process the change where the terms allow it.

Contact route

If you want a copy of your records or an explanation of a clause, use the contact channel linked in support. We will answer through the same route so your request stays traceable.

Questions about the terms

These questions cover how the terms work when you access the site, send a request, or ask for a correction. If your situation depends on where you are, the applicable law may change what we can do. In every case, the written terms and the latest posted wording are the versions we use to handle your account.

Access depends on local law and is available where local law permits. If another region has different rules, those rules take priority over what appears here, and we may restrict access when needed.

When we update the wording, we post the latest version on this page and it replaces earlier text from that point. If the change affects your account use, keep reading the current wording before you send a request.

Send the request through support and we will tell you what details we need to match the right account. We then share the records we are allowed to provide under the terms and the law that applies.

They are covered by our terms, but each payment rail has its own processing steps and timing. If a transfer is delayed, declined or reversed, we use the provider rule together with our account policy.

Yes. Contact support with the details that need fixing, and we will tell you whether the change needs extra checks. We only complete it when the terms, identity checks and record match all line up.

Continuing to use the site after the latest wording is posted means you accept that version for future account use. If you do not accept it, stop using the account and contact support about the next step.

Inside my918asia terms for your account

Where to ask about a clause

How we handle records and access

Data use

Cookies

Account security

Record keeping

Change requests

Contact route

Questions about the terms

01 Can I use the site if I am outside Malaysia?

02 How do you change the terms after they are posted?

03 What if I need a copy of my account records?

04 Do Touch 'n Go, GrabPay, Boost dan FPX follow the same rules?

05 Can I ask for a correction to my account details?

06 What happens if I keep using the site after an update?

Related Pages