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What This Privacy Policy Covers

This page explains how we collect, use, store, and protect data tied to your account, contact forms, and wallet actions such as Touch 'n Go, GrabPay, Boost dan…

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my918asia What This Privacy Policy Covers
REQUEST CHANNELS

Where to Send Privacy Requests

If you want to ask about stored data, correct a detail, or object to a use, start with support and include the email or phone linked to your account.

Privacy email Send privacy questions, correction requests, or deletion requests through our support email. We use the details you share only to verify your identity and answer the request, then keep the record for audit and security checks.
Secure form Use the contact form if you need a copy of stored account data or want to correct a profile field. We may ask for matching account details before we act on the request.
Live chat Live chat suits quick privacy questions, including cookie settings and consent changes. If you are in Kuching or elsewhere in Malaysia, the same route works during support hours.
CONTROLLED HANDLING

How We Handle Data Requests

We design our privacy handling around a simple rule: collect what is needed, keep it only as long as the purpose lasts, and let you ask questions without chasing different teams.

Collected data

We collect the details you type into forms, the device data your browser sends, and the records linked to support chats. That helps us run your account, check access, and answer privacy requests without asking you to repeat the same steps.

Cookie control

Cookies help us remember language, session status, and your consent choices. You can clear them in your browser or change the settings we show on the site; if you do, some pages may ask you to sign in again.

Account security

We ask you to keep your password private, use a personal device where possible, and tell us if a login looks unfamiliar. We may step up verification before changing key details or releasing account data.

Retention period

We keep account and transaction records only for as long as needed for service, dispute handling, tax, audit, and legal duties. When we no longer need them, we delete or de-identify them under our storage rules.

Access and correction

You can ask for a copy of the data tied to your account, or request a correction where something is wrong or incomplete. We may need to confirm identity first so the change goes to the right account.

Consent changes

If you want to withdraw consent for a data use that is not required by law, contact support and tell us what to change. We will explain what we can adjust and what we must keep.

Common Privacy Questions You May Ask

Use this section when you want a quick answer before you send a request. Each reply stays tied to the way we handle account data, cookies, support logs, and retention, so you can see what we keep, what we share, and how to reach us if you want a change. If a local rule affects your access, we follow the rule that applies where you are allowed to use the service.

We collect the details you place in forms, account contact fields, device and browser signals, support messages, and records linked to wallet actions. That lets us confirm access, answer requests, and keep a record of what happened on your account.

Cookies help us hold your session, remember language and consent settings, and spot unusual access attempts. You can clear or block them in your browser, although some pages may ask you to verify again.

Yes. Send the field you want changed and the correct detail through support, then we check the account record before updating it. If the request affects security settings, we may ask for extra verification first.

We keep records only for the time needed to run the account, settle disputes, meet tax or audit duties, and answer legal requests. After that, we delete them or remove details that can identify you.

Only staff and service partners who need it for account support, security, hosting, or legal duties can access the data. We do not sell your account details, and we keep access limited to the task in front of us.

Contact support and say which account details you want to see. We may ask you to confirm your identity before we send a copy, and we will use the same channel to reply unless you tell us otherwise.

Yes. Access, correction, retention, and sharing can depend on local law, and the service is available only where that law permits. If a rule limits what we can release, we will explain the part we can still act on.

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